Warranty Terms & Conditions (referred to in the remainder of
this document as the "Warranty") is made by and between PLANET OZ
PRODUCTS T/AS HASWING MARINE AUSTRALIA (ABN: 87 113 773 776 referred
to in the remainder of this document as "HASWING MARINE AUSTRALIA")
and the end user/purchaser of HASWING MARINE AUSTRALIA’S
products. PLANET OZ PRODUCTS T/AS HASWING MARINE
AUSTRALIA is a distrubuter for Ya
Tai Electric Appliances Co., Ltd Manufacturer of Haswing Marine
Marine Australia warrants to the original purchaser that the Haswing
Electric Trolling Motor you have purchased free from defects in
materials and workmanship appearing within two (2) years after the
date of purchase. This limited warranty does not apply if motor is
used for commercial, professional (i.e. tournaments) applications or
degradation due to saltwater corrosion, nor do they cover normal
wear & tear, discolouration, blemishes that do not affect the
operation of the motor, or damage caused by accidents, abuse,
alteration, modification, misuse or improper care or maintenance.
Furthermore, the following are (and not limited to) also excluded
causes of warranty claim; damage caused by hitting submerged objects
or beaching without retracting or removing the motor, damage caused
by mooring in water an any other consequential, incidental damages
or expenses, including damage to property.
goods come with guarantees that cannot be excluded under Australian
Consumer Law. You are entitled to a replacement or refund for a
major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods
repaired if goods fail to be of acceptable quality and the failure
does not amount to a major failure.
initiate a warranty claim for a product or motor believed to be
defective contact Haswing Marine Australia by phone +61 2 8199 3377
or email email@example.com
or by completing the online Warranty Claim form http://www.haswingmarine.com.au/default.asp?page=warrantyform
please include a copy of the original invoice and serial number of
the item. Warranty will not be processed if invoice/proof of
purchase and serial number cannot be produced for
of original purchase (including the date of purchase) and serial
number of the item must be presented to Haswing Marine Australia.
Depending on the claimant’s location, Haswing Marine Australia will
make arrangements for a service call to be conducted at or
transportation of the product from the claimant’s location to
Haswing Marine Australia’s facility (or authorised service centre)
for the purposes of a warranty inspection. Customer or claimant is
responsible for cost of shipping to Haswing Marine Australia’s
facility (or authorised service centre) for the purposes of a
warranty inspection. The customer or claimant is also responsible
for cost of return shipping once inspection and/or repairs are
complete. Any charges incurred for service calls, transportation
to/from Haswing Marine Australia (or authorised service Centre) are
to be borne by person/s making the warranty claim. For any
unsuccessful claims any associated labour costs are to be borne by
person/s making the warranty claim.
Marine Australia will, at its option, repair or replace attachments
or components found to be defective during the term of this
warranty. Such repairs or replacements shall be the sole and
exclusive liability of Haswing Marine Australia and the sole and
exclusive remedy of the original purchaser for approved claims. The
costs of normal maintenance or replacement parts which are not
defective are the responsibility of the purchaser. DAMAGE TO MOTORS
CAUSED BY THE USE OF REPLACEMENT PROPELLERS OR OTHER REPLACEMENT
PARTS THAT ARE NOT HASWING ORIGINAL OEM PARTS WILL NOT BE COVERED BY
THIS LIMITED WARRANTY.
not return your Haswing motor to your retailer. Your retailer may
not be authorised to repair or replace products, parts or
sold by Haswing Marine come with 24 Month Warranty, unless
otherwise stated in the product description (From Invoice Date).
Warranties are non-transferable only valid from the original date of
or Faulty on Arrival (Excludes International)
product is found to be either damaged or faulty, please email us for
a Return Authorization number (RA#) within 7 days from the date you
receive the product.
Returns must be received by Haswing
Marine within 14 calendar days from the date the RA# is issued. Full
manufacturer's warranties are supplied with merchandise purchased
from Haswing Marine.
You may be requested to photograph the
Copy of original Invoice or proof of purchase must
be provided for all claims.
purchased from Haswing Marine come with a Money Back Guarantee **,
this includes original postage BUT NOT the return
Postage. Item(s) must be 100% as per new and unused ( 10%
restocking fee may apply if packing is damaged)
or claimant must contact Haswing Marine in writing via email within
7 days of receipt of the item(s) Customer is responsible for
cost of return shipping. Copy of original Invoice or
proof of purchase must be provided for all Return claims.
receiving your order; please review your invoice carefully to make
sure you have received your entire order. Check the back-order
column for any product that has been back-ordered, those items will
be shipped at a later date. If you did not receive items you were
invoiced for or your package was damaged during shipping email
Haswing Marine immediately at firstname.lastname@example.org for
assistance. Damaged items must be returned in the ORIGINAL packaging
for the claim to be honored
for your order. We hope you are completely satisfied with it. If you
are not satisfied with your purchase you may return/exchange product
following the instructions listed below.
EXCHANGE -14 DAYS
We will exchange or issue a refund on unworn, unused, and unwashed
products within 14 days of the date of purchase. Please follow the
specific instructions on the back of your original invoice and send
the product back (unworn, unused, unwashed) within 15 days for a
credit or exchange. Refunds will be issued in the original form of
payment. For further clarification please email Haswing Marine at
Please see Warranty
information regarding product that has been used. To return
Marine PO BOX 21 Kingsgrove, NSW 1480, Australia or Warehouse
10-11 22-24 Wiggs Rd Riverwood NSW 2210 Australia
shipping fees are non-refundable.
that are ordered in wrong sizes, wrong colors, or wrong model year –
due to customer mistake. When exchanging products buyers will be
charged a 15% restocking fee base on value of products plus buyers
are responsible for all shipping and handling cost.
International sales are non refundable, we do not accept liability
for lost or damaged items (Insurance options available - Request via
email), We will assist clients as much as possible in an unlikely
lost or damaged event.
Haswing Marine Australia does not
provide International Warranty for good bought in Australia and they
taken abroad or goods purchased and delivered outside of Australia.